Shipping

Where do you ship?

We currently ship throughout the contiguous United States.

Do you offer free shipping?

Yes! We offer free standard shipping on orders over $100 within the contiguous United States.

How long will it take for my order to ship?

Please allow up to two business days for your order to be processed. As soon as it ships, you’ll receive an email with tracking information.

Can I request expedited shipping?

Yes. Email us at [email protected], and we’ll provide a quote for the additional expedited shipping cost.

Returns & Refunds

What is your return policy?

We want you to love your SortJoy purchase. If you’re unsatisfied for any reason, you may return your items within 30 days of the receipt date, provided they are unused and returned in their original packaging. There are no restocking fees. The cost of return shipping will be deducted from your refund.

How do I start a return?

Start your return here. We’ll provide a prepaid return shipping label and deduct the cost of the label from your refund once the items have been received and processed at our warehouse. If your item arrived damaged or defective, we’ll cover the return shipping cost.

How are refunds issued?

Refunds are issued to the original payment method used for the purchase. You’ll receive an email confirmation once your refund has been processed.

How do I start an exchange?

Start your exchange here. We’ll provide a prepaid return shipping label (at no cost to you) and as soon as the items have been received we will ship your exchange.

My order arrived damaged or defective. What should I do?

Please contact us at [email protected] within five days of delivery. We’ll work with you to resolve the issue as quickly as possible and make it right.

Can I cancel or change my order?

Please contact us as soon as possible. If your order has not yet shipped, we’ll do our best to update or cancel it right away. If your order has already shipped, you may return it once it arrives. Your refund will be issued after the returned items have been received and processed at our warehouse.

Products & Sizing

What colors do your products come in?

Our core bins, trays, and labels are available in two timeless neutrals: Stone and Carbon.

What are your bins made of?

Our signature felt is made from recycled PET plastic. Our labels are made from lightweight, high-quality powder-coated stainless steel.

What size bin do I need?

Our Size Guide includes the dimensions of every bin and tray, making it easy to find the right fit for your space—from the Petite Flex Bin to our Sculpted Long and Wide Bins.

Do the trays work as lids?

Yes. Our Sculpted Trays are designed to double as lids for their coordinating Sculpted Bins, allowing you to cover and stack them.

Care & Cleaning

Are the bins washable?

Our Flex Bins and Handle Bins are machine-washable. To help protect the felt and reduce microfiber shedding, we recommend washing them inside a laundry bag such as the GUPPYFRIEND Washing Bag, available on our site. Our structured Sculpted Bins should be spot-cleaned with a damp cloth to help them maintain their shape.

Why should I use a GUPPYFRIEND Washing Bag?

Like leggings or a fleece sweater, washable felt products can release tiny microfibers in the wash. A GUPPYFRIEND Washing Bag helps protect the fabric and prevents more than 85% of fiber breakage.

Sustainability

How sustainable are SortJoy products?

Sustainability is one of our core values and informs the materials and packaging we choose. Our felt is made from fibers derived from recycled PET plastic, our water-based vegan leather is made with 65% recycled material, and our labels are crafted from stainless steel rather than plastic. We also use minimal packaging designed to ship compactly, without unnecessary decorative filler.

Are you carbon neutral or plastic neutral?

Since 2023, SortJoy has been certified Plastic Neutral. For every pound of PET or recycled PET we use, we fund the recovery of an equivalent amount of ocean-bound plastic through our partner, CleanHub.

Gifting

Do you sell gift cards?

Yes! Digital gift cards are available in amounts ranging from $25 to $250 and may be used toward any purchase on our site. Gift cards are delivered by email with instructions for redeeming them at checkout—a thoughtful gift that helps keep clutter at bay instead of adding to it.

Trade, Wholesale & Reps

Do you offer wholesale?

Yes. We partner with retailers through our wholesale program. Email [email protected] with inquiries.

Can I earn commission by sharing SortJoy?

Absolutely. Trade partners, professional organizers, interior designers, and creators can earn 15% commission on purchases made using their personal promotional code. Partners also receive access to exclusive rep promotions. Visit our Rep Page to learn more and apply.

Contact

How do I get in touch?

We’d love to hear from you. For general questions, email [email protected]. For help with an order or return, email [email protected].